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Terms and Conditions


1. Once you have accepted and agreed for Andrews Gas Services to Work on your Central Heating Equipment or Gas Installation etc and to pay the charges or cost of the work as discussed with you or estimated for, we will agree to Work on / install Central Heating Equipment etc on the terms and conditions set out in this document.

2. We will carry out all the work during normal hours, which are 8.00am to 6.00pm Monday to Friday. There will be an additional charge for any variations or additions to work which you requested either verbally or written. Occasionally whilst we are doing the work we find it necessary to do additional work which could not be reasonably identified on the initial visit, in such a situation we will explain the reasons for the additional work and let you know in advance of the cost of this additional work if possible. Unless the work is a Fixed Rate or Written Estimate; The customer is liable for the first hours charge plus charges every quarter of an hour from the time of commencement until the point of completion, plus materials. Materials supplied by the Company [not exceeding the trade purchase price of materials plus 25% ].

3. Collecting materials/parts for a job: We try to minimize collection of materials by carrying everyday stock items. If we do need to collect materials or parts we charge a maximum of 45 minutes at the basic hourly rate. You will be informed if this is not practical or possible.

4. Andrews Gas Services or designated operative reserves the right to refuse or decline work at our or their own discretion.

5. The time estimated for the work to be carried out is our best estimate and we will make every reasonable effort to complete the work on time. However we cannot be held responsible for circumstances beyond our control. In such a situation you will be advised or have alternative dates and times agreed.

6. It is your responsibility to provide access and suitable adjacent parking to the property before we commence work [All parking charge/tickets are payable by the customer unless estimated for]. Please ensure adequate gas, water and electricity supply to the property, plus control valves eg mains water stopcock etc operate correctly.

7. We may require you to take up all or some carpets and floor coverings, including tongue and grooved, parquet, hardwood, rubber or tiled floors and remove boxing, panels before we start the work. It will be your responsibility to replace the flooring, boxing, panels when the work is complete. You may decide to call a specialist contractor to do this work for you.

8. We will take reasonable care to carry out the work without causing unnecessary damage to your property, and will make good where necessary, but you accept that the installation or work may cause damage to the walls, ceilings, decorations and fittings both internally and externally. It is anticipated that certain areas may need redecoration by a professional, this will be your responsibility following completion of the installation or work. It is also your responsibility to source matching bricks and tiles etc for outside making good otherwise we will use the closest match available.

9. Where we need to Work on or connect new equipment to your existing Central Heating System, Plumbing or Gas Supply we will not accept liability for the cost of repairing or replacing parts or your existing system or appliances which subsequently develops faults i.e.; blockages, power flushing, water or gas escapes. Nor will we rectify underlying and hereditary faults on appliances, plumbing, heating, gas and electric systems or circuits that have not been identified to Andrews Gas Services before commencement of work and could not readily be found at point of the initial visit or subsequent visits.

10. We will not accept liability where your Gas, Heating System and Hot or Cold water does not function properly due to inadequate supply of water/pressure.

11. If you are a tenant and you need your landlords or agents permission to carry out the work . Andrews Gas Services will assume that you had the necessary permission .We shall not have any liability for any loss or damage and any payments arising from failure to obtain such permission, the tenant has to be bound by the terms of the contract and if for any reason the landlord refuses to pay, the tenant will be liable to pay and reclaim all cost back from the landlord.

12. The Estimate Total price are valid for 30 days only.

13. For work over 200.00 a deposit of up to 50% may be required prior to commencement of work. The balance is payable on day of job completion. If you agreed-instruct us to do the work; Should you cancel your order at anytime prior to the commencement of the work, Andrews Gas Services will retain the cost of materials purchased from the deposit and return the balance. In the event of Andrews Gas Services cancels you will receive a FULL refund of your deposit.

14. We will set out on an invoice the total cost of the Work or Installation of Central Heating Equipment, Parts etc as discussed with you or estimated for.

15. The invoice total does not include the cost of removing hazardous waste such as asbestos, unless this is included in an estimate. If you have arranged independently for asbestos to be removed a clean air certificate must be provided before we will do any further work at your property.

16. The invoice also does not include the cost of removing of old equipment / parts and rubbish from your property unless estimated for or has been previously arranged.

17. All invoices to be paid in full within 14 days of invoice date. Andrews Gas Services reserves the right to charge interest at 10 % per week on any invoice (or part thereof) that remains unpaid after 14 days.

18. The ownership of the goods and services will not pass to the customer until full and final payment has been made. Any materials can be recoverable by the company in the event of non-payment. The customer agrees to allow access to site for this purpose.

19. Payment can be made using Cash or Cheque; Made Payable to: T. R. ANDREWS

20. The Guarantee shall be for labour only in respect of faulty workmanship for 12 months from the date of completion, except servicing/maintenance/repair work which is guaranteed for 14 days, with the manufacturers warranty in force. The Guarantee will become null & void if the work/appliance completed/supplied by ourselves is: (a) Subject to misuse or negligence.

(b) Repaired, modified or tampered with by anyone other than Andrews Gas Services operative. We will accept no liability for, or guarantee suitability, materials supplied by the Customer & will accept no liability for any consequential damage or fault.

21. All work carried out to Current Gas Safety [Installations and Use] Regulations 1998.You will be solely liable for any hazardous situation in respect to the GAS SAFE regulations or any Gas Warning Notice issued. We operate under the GAS SAFE rules & registration.

22. Terms and Conditions can change without prior notice; These conditions were last updated on: 14/04/2010

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

                                                                             

Terms and Conditions

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